Institutional Services
Procedures, training, statistics and citizen attention serving tourism in Nueva Esparta.
State Tourism Registry
Registration and renewal in the State Tourism Registry (RTE) for tourism service providers. An essential requirement to operate legally.
Advising for Students and Providers
We believe in the transformative power of knowledge. We provide up-to-date tools, strategic guidance and institutional support. From experience planning to regulatory compliance, our advisory service is designed to raise the quality of service and project the identity of Nueva Esparta.
Training and Awareness Workshops
We deliver talks and workshops to improve service quality, sector competitiveness and promote sustainable tourism.
Note: We adapt to the requirements of each provider or institution.
Tourism Awareness
Promotes behaviors of appreciation and preservation of natural, historical and cultural heritage, as well as good practices in service quality and attention.
Customer Service and Service Quality
We will learn to deliver memorable experiences, tools for effective communication, handling difficult situations and building lasting relationships.
4x6 Technique to Improve your Service
You will learn 4 steps for professional treatment and 6 steps to handle complaints and claims, providing a positive customer experience.
Leadership and Supervision
Strengthen your leadership skills and foster a collaborative environment. We will explore how to influence positively, make decisions and face challenges.
Emotional Salary
We will explore the power of non-monetary incentives (recognition, purpose, balance) as a driver of well-being, commitment and productivity.
Complaints and Claims Handling
When to file a claim?
- • Poor service quality: Discourteous treatment, poor infrastructure, cancellations or overbooking.
- • Non-compliance: Misleading advertising or undisclosed charges.
- • Safety: Thefts, scams or lack of security.
- • Discrimination or lack of information.
Before filing a complaint
Try to resolve the problem directly with the service provider. If you cannot, you may file your complaint. It is important to keep all documents supporting your claim (receipts, invoices, contracts, photographs) and to be detailed in your request.
Where to file a complaint?
SUNDDE
National Superintendency for the Defense of Socioeconomic Rights. Centro Artesanal Gilberto Menchini, Los Robles sector.
Visit WebsiteOAC Corpotur
Citizen Attention Office. Casa de la Cultura Ramón Vásquez Brito, Porlamar.
Email: oaccorpotur@gmail.com